Jasmine Palace Resort & Spa

"Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday."

"The resort was beautiful. Everything was well kept, food variety was good. Just don’t expect name brand liquor. All Egyptian low brand liquor. Stella Egyptian beer is good, ask for ice. The Egyptian restaurant was poor. The Italian restaurant was okay. The Chinese restaurant was good. The sushi is not real! The beach is no good. You walk all the way out and the water only to your ankles. "

"All was good. Only the entertainment program could have been more active and the Theater is rel. poor designed"

"When we arrived it was 3am and the hotel lobby was extremely hot, no AC! Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel. When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us. Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly! "

"Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin."

"I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back."

"Rooms are not clean at all but the resort is nice"

"Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location."

"Honestly the worst experience ever. I've never seen such poor customer service and don't keep promises. "

"Nice hotel, however no WiFi the room, need more staff because service us very slow, hotel need improvement, food are ok."